How to Cancel a United Flight - NerdWallet (2024)

If you’re considering flying with United Airlines anytime soon or already have something booked, it’s a good idea to learn the cancellation and refund rules. This way, if something comes up and your travel plans change, you’ll know how to cancel your flight.

Here’s what to know about canceling a United Airlines flight — whether you purchased the ticket outright or redeemed MileagePlus miles to book your ticket.

Most United tickets are technically nonrefundable, but you may have more options than meet the eye. Here is the United flight cancellation policy.

Canceling within 24 hours of booking

Canceling more than 24 hours after booking

More than 24 hours after booking, cancellation rules vary depending on the ticket type purchased.

If you know you’ll want to rebook your United flight and you already know the dates, changing your flight instead of canceling outright could save you money. Most United flights paid for with cash are no longer subject to change fees.

Basic economy flights and international flights originating outside the U.S. ticketed after the cutoff date may incur change fees.

Wondering how to cancel a United flight? There are two ways.

Then, you'll see a confirmation screen, including details to how the value of your ticket can be accessed for future flights.

As expected, this main cabin economy fare will turn into a United flight credit that is applicable towards flights before its expiration date.

3. You can click "Cancel trip" to complete the process.

Canceling your flight online is likely the quickest option, especially if call wait times are long.

If you paid for your ticket with United MileagePlus miles, you can cancel your flight online or by calling customer service. As of Jan. 1, 2023, you can cancel an award ticket at any time before departure and have the miles redeposited without paying a fee.

The only circ*mstance when this doesn't apply is if you are a no show for your award flight. In this case, you have the option to redeposit your miles for a $125 fee.

If you’ve canceled your United flight and think you're entitled to a cash refund, follow this process to get reimbursed.

The type of refund you will be offered will depend on the type of ticket you purchased and the reason for canceling. In some cases, you may get a refund straight to your original form of payment, or you may be eligible for a flight credit.

United credit cards earn bonus miles not only on purchases with the airline, but also on common everyday expenses. They also offer day-of-travel benefits and other perks that can more than make up for the annual fee. Options:

If you canceled a United Airlines flight, you might have a future flight credit to use. Here’s what you’ll need to do to use the credits to rebook.

Future flight credits have a “travel by” date as their expiration; usually, this is 12 months after the date of issue. However, future flight credits issued on or before Dec. 31, 2022, have had their “travel by” date extended to Dec. 31, 2023.

If United Airlines won’t help you, travel insurance might. This optional standalone insurance can be purchased separately from your airfare.

But you might not even need to pay out-of-pocket for trip insurance because many credit cards offer travel insurance as a built-in benefit to customers who pay for a flight on that card.

Sometimes, though, not even trip insurance will guarantee a refund. Unless you’ve purchased a Cancel For Any Reason policy, which is usually more expensive, you’re only entitled to a refund if you cancel for a covered reason.

In most cases, you can cancel a United flight. Just call United Airlines customer service or complete the task online. Whether you’re charged fees or eligible for a full refund or flight credits depends on the type of ticket purchased. Knowing United’s cancellation rules will help you book with confidence and handle any unforeseen change of plans.