GDPR Support (2024)

FAQs

What does GDPR stand for? ›

GDPR is the acronym for General Data Protection Regulation. It is a European regulation implemented in 2018 to enhance EU citizens' control over the personal data that companies can legally hold.

Lawfulness, fairness, and transparency; ▪ Purpose limitation; ▪ Data minimisation; ▪ Accuracy; ▪ Storage limitation; ▪ Integrity and confidentiality; and ▪ Accountability. These principles are found right at the outset of the GDPR, and inform and permeate all other provisions of that legislation.

At its core, GDPR compliance means adhering to principles and requirements designed to safeguard personal data. For contact centers and customer service operations, this means implementing robust data protection measures, ensuring transparency about data usage, and enhancing individuals' rights regarding their data.

The GDPR provides consumers with more control over how their personal data is handled and disseminated by companies. Companies must inform consumers about what they do with consumer data and every time that data is breached. GDPR rules apply to any website regardless of where they are based.

It empowers individuals by giving them more control over their information, allowing them to access, rectify, and erase their data when necessary. The regulation also obliges organisations to implement robust security measures, fostering a data protection culture and reducing the risk of data breaches.

GDPR governs the way in which we can use, process, and store personal data (information about an identifiable, living person). It applies to all organisations within the EU, as well as those supplying goods or services to the EU or monitoring EU citizens.

For example, the telephone, credit card or personnel number of a person, account data, number plate, appearance, customer number or address are all personal data. Since the definition includes “any information,” one must assume that the term “personal data” should be as broadly interpreted as possible.

Necessary, proportionate, relevant, accurate, timely and secure: Ensure that the information you share is necessary for the purpose for which you are sharing it, is shared only with those people who need to have it, is accurate and up-to-date, is shared in a timely fashion, and is shared securely.

If your website provides goods or services to EU or EEA citizens and/or collects personal information about them, then you must meet all of the GDPR's business requirements. Additionally, the GDPR protects citizens of the U.S. as data subjects, but only when they're visiting the EU or other EEA countries.

What GDPR requires? ›

GDPR is a regulation that requires businesses to protect the personal data and privacy of EU citizens for transactions that occur within EU member states. And non-compliance could cost companies dearly.

The General Data Protection Regulation (GDPR) is an important and globally-influential data and privacy law from the European Union. The GDPR applies to mobile apps that collect and process personal data of EU citizens. It doesn't matter if your app is operated from outside of the EU.

Yes, the GDPR can apply to businesses in the US or any business outside the European Union. As per Article 3 of the GDPR, the territorial scope of the GDPR applies to businesses regardless of whether the processing takes place in the European Economic Area (EEA).

The GDPR does not apply if: the data subject is dead. the data subject is a legal person. the processing is done by a person acting for purposes which are outside his trade, business, or profession.

GDPR is an EU law with mandatory rules for how organisations and companies must use personal data in an integrity friendly way. Personal data means any information which, directly or indirectly, could identify a living person. Name, phone number, and address are schoolbook examples of personal data.

Lawfulness, fairness and transparency.

At its core, GDPR Compliance means an organization that falls within the scope of the General Data Protection Regulation (GDPR) meets the requirements for properly handling personal data as defined in the law. The GDPR outlines certain obligations organizations must follow which limit how personal data can be used.

In contrast, GDPR disproportionately impacts small and medium companies that need to comply in the same way as their larger counterparts but have fewer resources. The high costs hurt innovation and economic growth — one of the reasons why many European tech start-ups choose to scale up outside of Europe.

For example, the telephone, credit card or personnel number of a person, account data, number plate, appearance, customer number or address are all personal data. Since the definition includes “any information,” one must assume that the term “personal data” should be as broadly interpreted as possible.